Real Results
How it Works

Patient Journey Sequence with VideoAi.Dental Avatar Touchpoints

Five Use Cases (click for detailed examples below)


A Personal Journey Through the Patient Experience
This is a series of meaningful touchpoints that guide patients through their time with your practice, helping them feel connected, informed, and cared for. Every step of the way.

How These Videos Work
Each video in this journey is created using a VideoAi.Dental avatar, which is an exact, hyper-realistic digital version of the doctor. These avatars are indistinguishable from the real person in voice, appearance, and natural movement. These videos from the doctor’s VideoAi “Twin,” also known as their avatar, speak directly to each patient by name, show their scheduled visit date when applicable, and feel personal, not generic.

When appropriate, the video also includes hyper-personalized visual overlays, such as care instructions, treatment graphics, or relevant animations. These elements are tailored to the patient’s needs, helping them understand what is being done, why it matters, and what comes next.

Our proprietary technology doesn't just copy how humans look; it captures how we communicate in ways that seemed impossible just a few months ago. Allowing you to really connect with their patients, bringing the personal back to dental care.

Appointment Scheduled

New Patient

  • A personalized video from the doctor is sent after the appointment is booked
  • The doctor warmly introduces themselves and sets expectations for the first visit
  • Patient is instructed to complete online forms and bring ID and insurance

Existing Patient

  • A video from the doctor is sent to confirm the upcoming visit
  • Reinforces appreciation for the patient’s continued trust

Why This is So Much Better Than a Text or Email

In today’s world, most people feel like a number. A video from their doctor, speaking directly to them, makes it personal.
It builds trust, lowers anxiety, and reminds them they matter.

Day Before Appointment Reminder

Reminder Video

  • A personalized video is sent the day before the appointment
  • Delivered by the doctor or front desk avatar
  • Confirms appointment date, time, and location
  • Reassures the patient that the team is ready and looking forward to their visit

Preparation Video

  • Reminds the patient to complete any remaining online forms
  • Instructs the patient to arrive thirty minutes early if forms are not submitted
  • Reminds the patient to bring ID and insurance card

Why This Is So Much Better Than a Text or Email


In today’s world, most people feel like a number. A video from their doctor, speaking directly to them, makes it personal.

It builds trust, lowers anxiety, and reminds them they matter.

Treatment Plan Presentation and Follow-Through

Why This Follow-Up Matters More
Most patients forget 90% of what they hear in the chair. The ADA says so. A quick video from their doctor—clear, calm, and personal—reminds them what was recommended, why it matters, and what could happen if they wait. It is not a generic email. It is their doctor, and it makes all the difference.

In-Office Treatment Presentation

  • Treatment is presented in person by the doctor or clinical team
  • A follow-up video from the doctor is sent to reinforce the diagnosis and next steps

Treatment Accepted & Scheduled

  • A video from the doctor is sent to congratulate the patient
  • Reinforces the decision to move forward and provides contact for questions

Treatment Completed – Post-Op

  • A video from the doctor is sent to explain home care
  • Ends with a thank-you message for trusting the team with their care

Not Scheduled – Three Day Follow-Up

  • A follow-up video from the doctor is sent three days after the visit
  • Encourages the patient to move forward with treatment and make the next step

Not Scheduled – Seven Day Follow-Up

  • A second follow-up video from the doctor is sent
  • Reinforces the clinical importance of timely care

Partial Acceptance – Dual Track

  • A video from the doctor is sent confirming the accepted treatment
  • A second video from the doctor addresses the deferred portion and encourages scheduling

Hygiene Recall and Routine Care

One Week Before Hygiene Due Date

  • A video from the doctor or RDH encourages staying on track with preventive care

Two Weeks After Due Date

  • A friendly reminder is sent highlighting the risks of delaying hygiene

Forty-Five Days After Due Date

  • A follow-up video is sent from the team to encourage rescheduling

Ninety Days After Due Date

  • A final reactivation video from the doctor is sent with a direct and caring message

Treatment Plan Presentation and Follow-Through

Why This Follow-Up Matters More
Most patients forget 90% of what they hear in the chair. The ADA says so. A quick video from their doctor—clear, calm, and personal—reminds them what was recommended, why it matters, and what could happen if they wait. It is not a generic email. It is their doctor, and it makes all the difference.

30, 60 & 90 Day Reactivation

  • A series of videos are sent to encourage patients who have not scheduled treatment

Annual Review Video

  • A video from the doctor recaps care received over the past year
  • Encourages continued partnership in maintaining oral health

We Miss You Video

  • A video from the doctor is sent after six to nine months of no visits
  • Expresses genuine care and a desire to reconnect

Three Day Post Visit Review Request

  • A video from the doctor is sent asking the patient to share their experience on Google
  • Encourages a direct call if anything needs to be made right

Referral Request Video

  • A video from the doctor is sent thanking the patient
  • Invites them to refer someone they care about to the practice

Happy Birthday Video

  • A video from the doctor is sent on or near the patient’s birthday
  • Celebrates the patient with a short, friendly message
  • Strengthens connection beyond clinical visits

Avatar or Real?

Our VideoAi.Dental avatars are engineered for hyper-realism. Patients consistently report they are virtually indistinguishable from the actual doctor in voice, appearance, and natural movement. This cutting-edge technology ensures that every personalized video feels genuine and direct, eliminating any sense of generic communication.

We don't just replicate visuals; we capture the essence of human connection. This proprietary advancement allows practices to deliver truly personal messages from the doctor's digital "twin," fostering trust and a deep sense of care that resonates with patients.

VideoAi.Dental - Start Your Journey Today

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© 2025 Sasha Tapie, NME (No More Excuses) Dental, LLC